Orders, Shipping and Returns
-
Can I exchange for a different item?
Yes, you can! Please reach out to our Customer Experience team to get started. We will ship you a replacement item right away, and simply return the original item within 30 days of the replacement product being sent. If the original item is not received back within 30 days, we will charge the va... -
Currently, Supergut products can only be shipped within the continental United States.
-
Do you ship to military addresses?
At this time, Supergut can only be shipped to domestic military addresses. We do not currently ship to APO/FPO & DPO. -
At this time, we’re only able to ship to domestic residential and business addresses—we’re unable to deliver to P.O. Boxes. If you have an alternative shipping address, we’d be happy to ship your order there!
-
How do I check the status of my order?
Tracking your order is easy! Here’s what each status means: Pending – Your order didn’t go through due to a declined transaction. Awaiting Fulfillment – We’ve received your order and are processing it for shipping. Shipped – Your order is on the way! A tracking number will be provided soon if yo... -
How long will it take to get my order?
After receiving your order, we strive to ship it within 24-48 hours. Orders placed over the weekend will be processed and shipped the following week. Once shipped, delivery typically takes 3-5 business days. You'll receive an email confirmation when your order has been dispatched. If your order h... -
Our free gut-happy shipping policy applies to orders with a subtotal value of $60 USD or more. For orders below $60 USD, there will be a flat shipping cost of $5.95 USD.
-
Does Supergut charge sales tax on purchases? Each US state has specific laws that require online stores—including Supergut—to collect sales tax on eligible order purchases. Requirements for charging sales tax differ from state to state, and we’re required to collect sales tax if the state you’re...
-
What happens if I don’t collect my order from the post office in time?
If your order isn’t picked up in time, USPS will return it to our warehouse. No worries—just reach out to us at hello@supergut.com, and we’ll arrange to resend it to you! Please note that we’re unable to process refunds for uncollected items. -
Our 30-day risk-free guarantee means that if you’re unhappy with your Supergut order for any reason, all you need to do is mail it back within 30 days of purchase for a full refund—contact one of our Customer Experience representatives to get started. We also put account control fully in your han...
-
Where can I check my order status?
Simple! Just follow the link in your order confirmation email. If you subscribed, you can log into your Supergut account to check your order status or track your shipment. To log in to your account visit, Supergut.com. Navigate and click on the "Account" icon located in the upper right-hand corne... -
Where can I track my shipment?
Wondering when your Supergut order will arrive? You can track your Supergut shipment by clicking on the shipment confirmation email. If you subscribed, you can log into your Supergut account to check your order status and track your shipment. To log in to your account visit, Supergut.com and clic...