TrueMed | HSA/FSA

• Can I get reimbursed if I buy a one-time order?

  No, the option to use HSA/FSA funds is currently available only for subscription purchases. One-time orders are not eligible for reimbursement through HSA/FSA.

• Can I get reimbursed if I buy a subscription?

  Yes, customers can use HSA/FSA funds for subscription purchases. Follow the provided link after checkout to become eligible and complete the necessary steps for reimbursement through TrueMed.

• Can I use my HSA/FSA card to purchase on the Supergut website?

  No, HSA/FSA cards cannot be used directly on our site. Customers are required to use their normal payment method during checkout. Reimbursement will be facilitated through the submission of relevant documents to your HSA/FSA provider.

• Do I need one “Letter of Medical Necessity” per each Supergut product?

  No, one Letter of Medical Necessity (LMN) is sufficient for all Supergut products.

• How does the FSA/HSA process work for subscription purchases?

  Complete your subscription purchase by using your normal payment method. After checkout, click the link provided to be directed to TrueMed’s website. Answer a short questionnaire to become HSA/FSA eligible. Receive a “Letter of Medical Necessity” from TrueMed. To get reimbursed, submit this lette...

• How do I know if I am FSA/HSA eligible?

  After completing your subscription purchase on the Supergut website, you'll find a link to complete a short questionnaire on TrueMed's website, which will help you qualify for HSA/FSA eligibility. If you missed it, here is the link: https://app.truemed.com/qualify/tm_qual_9bour0vcpt.

• How long does it take to get reimbursed?

  The reimbursement timeline varies among HSA/FSA providers. However, it usually takes between 5-7 business days. Please contact your provider directly for specific information on processing times.

• How long does it take to receive the 'Letter of Medical Necessity'?

  It takes between 24 and 48 hours from survey completion to receive the Letter of Medical Necessity from TrueMed.

• I am already subscribed. What steps should I take to receive reimbursement?

  Complete the questionnaire to qualify for HSA/FSA eligibility. Obtain a "Letter of Medical Necessity" from TrueMed (typically processed within 24-48 hours). Submit the letter, along with your Supergut receipt and any required documents, to your HSA/FSA provider. Receive reimbursement

• Is it necessary to submit both my "Letter of Medical Necessity" and my Supergut receipt each time I seek reimbursement processing?

  Yes, customers are required to submit both their "Letter of Medical Necessity" (LMN) and their Supergut receipt each time they apply for reimbursement. It's important to note that the same LMN can be utilized for reimbursement submissions for a period of up to 12 months.

• What is the duration of validity for the 'Letter of Medical Necessity'?

  The 'Letter of Medical Necessity' is valid for purchases made up to 12 months after it is issued.

• What is the timeframe for initiating the reimbursement process after receiving the 'Letter of Medical Necessity'?

  Until the end of the year in which the purchase was made, however, it is essential to note that the reimbursement process can be initiated as long as the "Letter of Medical Necessity" was issued no more than 1-3 days after the purchase.

• What is the timeframe within which I need to finish the TrueMed questionnaire?

  Typically, there is a grace period of 1-3 days provided by most FSA/HSA providers. However, we strongly encourage you to complete the TrueMed questionnaire immediately after purchasing Supergut for a seamless experience.

• What should I do after receiving the "Letter of Medical Necessity" from TrueMed?

  Once you receive the "Letter of Medical Necessity" from TrueMed, you should gather your Supergut receipt and any additional supporting documents. Submit these materials to your HSA/FSA provider to initiate the reimbursement process.