TrueMed | HSA/FSA

• Can I get reimbursed if I buy a one-time order?

  No, the option to use HSA/FSA funds is currently available only for subscription purchases. One-time orders are not eligible for reimbursement through HSA/FSA.

• Can I get reimbursed if I buy a subscription?

  Yes, customers can use HSA/FSA funds for subscription purchases. Follow the provided link after checkout to become eligible and complete the necessary steps for reimbursement through TrueMed.

• Can I use my HSA/FSA card to purchase on the Supergut website?

  No, HSA/FSA cards cannot be used directly on our site. Customers are required to use their normal payment method during checkout. Reimbursement will be facilitated through the submission of relevant documents to your HSA/FSA provider.

• How does the FSA/HSA process work for subscription purchases?

  Here’s how it works: 1. Complete your subscription purchase by using your normal payment method. 2. After checkout, click the link provided to be directed to TrueMed’s website. 3. Answer a short questionnaire to become HSA/FSA eligible. 4. Receive a “Letter of Medical Necessity” from TrueMed....

• How do I know if I am FSA/HSA eligible?

  After completing your subscription purchase on the Supergut website, you'll find a link to complete a short questionnaire on TrueMed's website, which will help you qualify for HSA/FSA eligibility. If you missed it, here is the link: https://app.truemed.com/qualify/tm_qual_9bour0vcpt

• I am already subscribed. What steps should I take to receive reimbursement?

  Here’s how you can get reimbursed through your HSA/FSA: 1. Complete the questionnaire to qualify for HSA/FSA eligibility. 2. Obtain a "Letter of Medical Necessity" from TrueMed (typically processed within 24-48 hours). 3. Submit the letter, along with your Supergut receipt and any required doc...

• What is the timeframe for initiating the reimbursement process after receiving the 'Letter of Medical Necessity'?

  Until the end of the year in which the purchase was made, however, it is essential to note that the reimbursement process can be initiated as long as the "Letter of Medical Necessity" was issued no more than 1-3 days after the purchase.